Frequently Asked Questions

All our vending machines come with a comprehensive 2-month warranty covering parts and labor. This includes compressor units, refrigeration systems, electronic components, and mechanical parts.

The warranty does not cover damage caused by misuse, vandalism, power surges, or unauthorized modifications. Cosmetic wear and tear, consumable items (light bulbs, fuses), and damage from improper installation are also excluded. We recommend using surge protectors to safeguard your investment.

We recommend routine maintenance every 6 months depending on usage volume. High-traffic locations may require monthly check-ups. Regular service includes cleaning condenser coils, checking refrigerant levels, calibrating coin mechanisms, and updating software as needed.

Yes, we offer flexible maintenance packages tailored to your needs. Our Basic Plan includes bi-annual inspections, while our Premium Plan covers quarterly visits, priority emergency response, and discounted parts. All plans include 24/7 technical support via phone.

Absolutely! We provide white-glove delivery and installation throughout our service area. Our professional team handles transportation, placement, leveling, and initial setup. We also test all functions before leaving to ensure your machine is fully operational.

Yes, we offer machine relocation services. Our team will safely disconnect, transport, and reinstall your machine at the new location. Relocation pricing depends on distance and accessibility. Contact us for a custom quote based on your specific requirements.

Our machines support a wide range of payment options, including cash and coins. They are also fully compatible with Cantaloupe or Nayax card readers, which enable credit/debit cards, Apple Pay, Google Pay, and contactless NFC payments. Please note that card readers are not sold through us and must be purchased separately from the provider of your choice.

Getting started is easy! Browse our machine catalog to explore options, or contact us directly for personalized recommendations. We'll help you choose the right machine based on your location, target audience, and budget. Financing options are available for qualified buyers.